Support
Answers to common questions are below. If yours isn’t, email help@fitztoppicks.com with your Mac model and macOS version.
Using Latchwise
Does Latchwise protect my Mac?
No: it’s a checkup and a tripwire. It reads your settings and tells you which ones to look at and how to fix them, and (Pro) alerts you to new background items, touched decoy files and extension changes. It tells you; it does not stop malware. It isn’t antivirus; XProtect, built into macOS, scans for malware, and Latchwise checks that its definitions are up to date.
Does it check Time Machine?
No. Time Machine backups need Full Disk Access and admin rights to restore for a test, and Latchwise doesn’t ask for admin rights. Backup proof checks a folder copy of your files instead (Carbon Copy Cloner, SuperDuper, rsync, a NAS share or an external drive).
Why does it say “Couldn’t check”?
Latchwise works without an administrator password, so a few things are out of reach (for example other users’ open ports, or computer-wide profiles). It says so rather than guess, shows the command that would tell you, and leaves those checks out of the score.
Where are my scans saved?
In a file on your Mac. Settings › General › Show Data Folder in Finder shows it.
Latchwise license
What’s free, and what does a key add?
Without a key you get the full checkup, the score, every fix guide and the list of your browser extensions with risk labels, for as long as you like. A key adds what changed between scans and the scan history, the persistence alarm, decoys, backup proof, extension change alerts, scheduled scans and a dated PDF report, on up to 3 Macs. It’s a one-time purchase on Gumroad, with no subscription.
Where do I enter my license key?
Choose Latchwise › Settings…, open the Pro tab, paste the key from your Gumroad receipt and click Activate.
How do I get updates?
Latchwise checks for updates on its own; you can also choose Check for Updates… from the Latchwise menu. Updates are free.
Purchases
How do I get a refund?
Gumroad handles payment. Reply to your Gumroad receipt or email help@fitztoppicks.com.
Do I have to pay again on another Mac?
No. One license key works on up to 3 of your Macs. Download the app again from your Gumroad receipt or library and enter the same key.