Support
Answers to common questions are below. If yours isn’t, email help@fitztoppicks.com with your Mac model and macOS version.
Getting started
How do I set it up?
The first time you open GuidedSpace, choose a parent PIN of 4 to 8 digits, add your child’s name, and add up to three websites (each becomes a big tile; the drawing pad is always there). Then click your child on the start screen, choose how long, and click Start.
How do I add or change websites?
Click Grown-ups on the start screen (or the lock on the desk) and enter your PIN, then open Websites and click Add Website. Type the site’s address, give the tile a name, a picture and a color, and choose which kids see it.
A site’s videos or games don’t load.
Many kids’ sites play their videos and games from another site. Edit the tile in Websites and add that site under Also allow, and check that Allow videos and games embedded from other sites is on in PIN and Safety.
Can GuidedSpace start when my child logs in?
Yes. For the strongest setup, give your child their own Mac account with Screen Time on (System Settings › Screen Time), add GuidedSpace to Always Allowed, and add it to that account’s Login Items (System Settings › General › Login Items).
The lock
How do I end a session?
Click the lock in the top-right corner of the desk and enter your PIN. The timer pauses while you’re in the Grown-ups panel, where you can add time, end the session (which unlocks the Mac and shows the start screen) or quit GuidedSpace.
What can’t GuidedSpace stop?
No app can block the power button: holding it turns the Mac off, and a short press may put it to sleep. A hot corner or a keyboard shortcut you’ve set up for another app may still work, so try yours once with GuidedSpace running. GuidedSpace keeps your child inside its own window; it doesn’t open or watch other apps. Pairing it with Screen Time on your child’s own Mac account gives the strongest setup.
Why can’t I use Touch ID on my child’s account?
On your child’s own Mac account, macOS would ask for your child’s password instead of yours, so there GuidedSpace always uses your PIN. Turn Touch ID on in PIN and Safety only on your own account.
I forgot my PIN.
On the start screen, click Grown-ups, then Forgot your PIN? to erase GuidedSpace’s settings and set it up again. During a session, only the PIN (or Touch ID on your own account) leaves GuidedSpace. If you’re stuck, hold the power button to turn the Mac off; GuidedSpace always opens at the start screen, unlocked.
GuidedSpace Pro
What does Pro add?
Up to six kids, each with their own desk, timer and cookies, as many websites as you like, schedules for the days and times each kid may use GuidedSpace, and daily limits across every session; every game (Tracing, Sudoku and Word Search too), all 22 How to Draw lessons, unlimited saved writing, Basketball, Bowling, Score Math and Sports Words, the sports, seasonal, Animals, Things That Go and Mandala packs, stars and chores, the reading corner and the parent report. Free has one kid and three websites, plus the drawing pad, the timer, the PIN lock, Math Facts, Sight Words, Mazes, typing games, My Writing, five How to Draw lessons, Penalty Kicks and Sprint Race. It’s a one-time purchase on Gumroad, with no subscription, and the license key works on up to 3 of your Macs.
How do I unlock Pro?
Your key is in your Gumroad receipt. On the start screen, click Grown-ups, enter your PIN, open GuidedSpace Pro, paste the key and click Activate. The key field is only there, behind your PIN, and not during a kid’s session.
How do updates work?
GuidedSpace looks for a new version quietly on the start screen, at most once a day, and never during a kid’s session. When there is one, Grown-ups › GuidedSpace Pro says so; click Check for Updates… there (or in the GuidedSpace menu on the start screen) to install it. GuidedSpace never installs or restarts by itself.
Purchases
How do I get a refund?
Gumroad handles payment. Reply to your Gumroad receipt or email help@fitztoppicks.com.
Do I have to pay again on another Mac?
No. One license key works on up to 3 of your Macs. Download the app again from your Gumroad receipt or library and enter the same key.