Support
Answers to common questions are below. If yours isn’t, email help@fitztoppicks.com with your Mac model and macOS version.
Using Backframe
How do I start?
Open Backframe from the menu bar, choose Turn Capture On, then click Allow Screen Recording and switch Backframe on in System Settings › Privacy & Security › Screen & System Audio Recording. Capture is off until you do this.
How do I find something I saw?
Choose Search History… from the menu bar and type a few words: each word matches from its start, in any order. Put words in quotes for an exact phrase, and narrow results by app or date.
How do I stop it recording something?
Press ⌃⌥⌘P anywhere to pause or resume, or pause for 15 minutes, an hour or until tomorrow from the menu bar. Add apps or window-title words in Privacy so they're never recorded, and delete the last 15 minutes, hour or day from the menu bar.
Safari's private windows were recorded.
Safari doesn't mark its private windows in their titles, so Backframe can't tell them apart. Add Safari in Privacy, or pause while you browse privately there.
Backframe license
Is there a free trial?
Yes: every feature for 7 days from the first time you open it. After that, a one-time license key from Gumroad keeps saving new frames on up to 3 Macs, with no subscription.
What happens to my history if I don't buy?
Nothing: everything already saved stays searchable in Search and the Timeline, and you can still copy text, delete frames and clean up. Only saving new frames needs a key.
Where do I enter my license key?
Choose License… from the Backframe menu bar menu (or License in the window's sidebar), paste the key from your Gumroad receipt and click Activate.
How do I get updates?
Backframe checks for updates on its own; you can also choose Check for Updates… from its menu. Updates are free.
Purchases
How do I get a refund?
Gumroad handles payment. Reply to your Gumroad receipt or email help@fitztoppicks.com.
Do I have to pay again on another Mac?
No. One license key works on up to 3 of your Macs. Download the app again from your Gumroad receipt or library and enter the same key.