Support
Questions, bug reports and ideas are all welcome. I read every message.
Email supportOr write to k.fitzgerald310@gmail.com. If something isn’t working, it helps to include your device (e.g. iPhone 17), your iOS version, and what you were doing when it happened.
Playing
How do I select a word?
Drag your finger in a straight line from the first letter of a word to the last. Depending on the level, words can run across, down, diagonally, or backwards. Each level shows which directions it uses.
Dragging is hard for me. Is there another way?
Yes. Turn on You → Settings → Tap to select. Then tap a word’s first letter and then its last letter instead of dragging.
How do hints work?
Tap the lightbulb at the top of the screen. For a few seconds it highlights the first letter of the longest word you haven’t found yet. Each puzzle comes with a limited number of hints, shown on the lightbulb. Using one means that grid can’t earn three stars, and some achievements need you to finish without any.
When does the Daily Lore puzzle change?
A new Daily Lore puzzle arrives at the same moment for everyone worldwide: midnight Eastern Daylight Time (4:00 AM UTC). That’s 11 PM Eastern in winter, once daylight saving time ends. Everyone gets the same grid, and your first attempt each day is the one that counts toward your streak and the daily leaderboard.
How do I unlock more packs?
Free packs unlock as you earn stars. Every cleared level earns at least one star. Beat the level’s target time for two stars, or finish well under it without using a hint for three. Premium packs in Library → The Vault are one-time purchases that unlock straight away.
Purchases
How do I restore my purchases?
Purchases normally come back on their own. If one doesn’t, open the Library tab, scroll to the bottom, and tap Restore Purchases. Make sure you’re signed in with the same Apple Account you bought them with.
Can I get a refund?
All payments are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com.
I was charged but the pack didn’t unlock.
Try Restore Purchases at the bottom of the Library tab. If the purchase was waiting for approval (for example, through Ask to Buy), it unlocks automatically once approved. If it still doesn’t appear, email me and I’ll help.
Game Center & progress
Why aren’t my scores showing on the leaderboards?
Leaderboards and achievements need Game Center. Sign in under Settings → Game Center on your device, and check that You → Settings → Game Center is on in Gridlore.
If you played offline, your scores are saved and upload automatically the next time you’re connected.
Does my progress sync between my devices?
Your stars, levels and statistics are saved on the device you play on, and are removed if you delete the app. Your purchases and Game Center achievements are tied to your Apple Account, so they carry over to any device you sign in on.
How do I reset my progress?
Go to You → Erase Local Progress. This permanently clears your stars, levels and statistics on this device. It can’t be undone. Purchases and Game Center achievements aren’t affected.
Accessibility
What accessibility features does Gridlore support?
Gridlore supports VoiceOver, where every letter in the grid is read aloud and can be selected. It also supports Larger Text, Reduce Motion, and Tap to select. There’s a Reduce flourishes setting in the You tab that turns off celebration animations. Found words are crossed out as well as coloured, so you don’t need to tell colours apart.